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10 Jan 2019
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10 Jan 2019

HM Revenue and Customs Alert

What you need to know
Action Fraud has experienced an increase in the reporting of malicious calls, voicemails, text messages or emails to members of the public purporting to be from HMRC.

The fraudsters state that as a result of their non-payment of tax or other duty, the victim is liable to prosecution or other legal proceedings such as repossession of belongings to settle the balance but can avoid this by arranging for payment to be made immediately by method such as bank transfer or by iTunes gift cards.

If the victim is hesitant or refuses to comply, the suspect makes a threat such as immediate arrest, bailiffs or in cases where the victim appears to be of overseas origin; deportation.


Often, the period for which the tax is allegedly due is distant enough to guarantee the victim will have little, if any, paperwork or ability to verify the claims. Once the money is paid the suspects sever all contact.

It is vital that the public exercise caution when receiving messages or telephone calls of this nature.

What you need to do
Always question unsolicited requests for your personal or financial information. Just because someone knows your basic details (such as your name and contact details), it doesn't mean they are genuine. Instead, contact the company directly using trusted methods such as a known email address or phone number.

Listen to your instincts. If something feels wrong then it is usually right to question it. No genuine organisation will ask you to pay taxes, bills or fees using iTunes Gift Cards, or any other type of voucher.

Don’t be rushed or pressured into making a decision. Under no circumstances would a genuine bank or some other trusted organisation force you to make a financial transaction on the spot.

Report Phishing attempts. If you receive a call, text or email of this nature and have not lost money, report this as a phishing attempt to Action Fraud.

20th nov 2018

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20th nov 2018

False claims of Telephone Preference Service:
Fraudsters are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a ‘Telephone Preference Service’ - an enhanced call-barring service, which includes barring international call centres.

The fraudsters ask victims to confirm/provide their bank account details, informing them that there is a one-off charge for the service. Victims instead see monthly debits deducted from their accounts, which they have not authorised. The fraudsters often target elderly victims.

In all instances, direct debits are set up without following proper procedure. The victim is not sent written confirmation of the direct debit instruction, which is supposed to be sent within three days.

On occasions when victims attempted to call back, the telephone number provided by the fraudster was either unable to be reached or the victim’s direct debit cancellation request was refused.

During 2017, there were 493 Action Fraud Reports relating to this fraud.
 
Protect yourself:
  • There is only one Telephone Preference Service (TPS). The TPS is the only official UK 'do-not-call' register for opting out of live telesales calls. It is FREE to sign-up to the register. TPS never charge for registration. You can register for this service at http://www.tpsonline.org.uk.
  • You will receive postal confirmation of genuine direct debits. If you notice unauthorised payments leaving your account, you should contact your bank promptly.
  • Always be wary of providing personal information, or confirming that personal information the caller already claims to hold is correct. Always be certain that you know who you talking to. If in doubt hang up immediately.
If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040. Message Sent By
Action Fraud (Action Fraud, Administrator, National)

22 March 2018

False claims of Telephone Preference Service:
Fraudsters are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a ‘Telephone Preference Service’ - an enhanced call-barring service, which includes barring international call centres.
The fraudsters ask victims to confirm/provide their bank account details, informing them that there is a one-off charge for the service. Victims instead see monthly debits deducted from their accounts, which they have not authorised. The fraudsters often target elderly victims.
In all instances, direct debits are set up without following proper procedure. The victim is not sent written confirmation of the direct debit instruction, which is supposed to be sent within three days.
On occasions when victims attempted to call back, the telephone number provided by the fraudster was either unable to be reached or the victim’s direct debit cancellation request was refused.
During 2017, there were 493 Action Fraud Reports relating to this fraud.

 
Protect yourself:
  • There is only one Telephone Preference Service (TPS). The TPS is the only official UK 'do-not-call' register for opting out of live telesales calls. It is FREE to sign-up to the register. TPS never charge for registration. You can register for this service at http://www.tpsonline.org.uk.
  • You will receive postal confirmation of genuine direct debits. If you notice unauthorised payments leaving your account, you should contact your bank promptly.
  • Always be wary of providing personal information, or confirming that personal information the caller already claims to hold is correct. Always be certain that you know who you talking to. If in doubt hang up immediately.
If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040.
Message Sent By
Action Fraud (Action Fraud, Administrator, National)

22 March 2018
We are currently investigating an incident whereby an elderly female has been a victim of a phone scam.The lady received a phone call from 0345 788 8444 and the caller told the victim he was a member of the NatWest Fraud Team. He even verified some of her bank details, gaining her trust so that she would disclose her pin number.
Subsequently £38,000 was stolen from her account.
On this occasion, the person sounded very genuine. Please be vigilant.
Banks will NEVER ask for pin numbers over the telephone, so don't give out this information. If you have any doubts, terminate the call and seek advice.
Message Sent By
Communications Team (Dorset Police, CED, Dorset)


8th February 2018
Over the past three days there have been six reported scam attempts in the Sherborne area, all using the same tactic. The bogus caller pretends to be a police officer who informs the recipient of the call that either they have someone under arrest with a cloned bank card, and they need the resident's bank card details as evidence, or that the bogus 'police officer' is investigating a fraud at the person's bank and they require them to withdraw £6000 and hand the notes over to a police officer outside the bank. They are told that the cashier is in on the scam and will give the resident fake notes which is why the 'police officer' will be outside to collect them.

Telephone scams are on the increase, may I ask that you make all your residents/community contacts aware please?

More details about the scams are on our Face Book page which is www.facebook.com/SherbornePolice/
February 2018
Flight Ticket Fraud
 
Fraudsters are attempting to entice victims who are looking for cheap flights abroad.

Victims have reported booking tickets via websites or a “popular” ticket broker, only to discover that after payment via bank transfer or electronic wire transfer, the tickets/booking references received are counterfeit. In some cases, all communications between the company or broker and the victim have been severed.

Fraudsters are targeting individuals who are seeking to travel to African nations and the Middle East, particularly those wishing to travel in time for popular public and religious holidays.

Prevention Advice:

  • Pay safe: Be cautious if you're asked to pay directly into a private individual’s bank account. Paying by direct bank transfer is like paying by cash – the money is very difficult to trace and is not refundable. Wherever possible, pay by credit card or a debit card.
  • Conduct research on any company you’re considering purchasing tickets from; for example, are there any negative reviews or forum posts by previous customers online? Don’t just rely on one review - do a thorough online search to check the company’s credentials.
  • Check any company website thoroughly; does it look professional? Are there any spelling mistakes or irregularities? There should be a valid landline phone number and a full postal address so that the company can be contacted. Avoid using the site if there is only a PO Box address and mobile phone number, as it could be difficult to get in touch after you buy tickets. PO Box addresses and mobile phone numbers are easy to change and difficult to trace.
  • Be aware that purchasing tickets from a third party, particularly when initial contact has been made via a social media platform can be incredibly risky.
  • If tickets to your intended destination appear cheaper than any other vendor, always consider this; if it looks too good to be true, it probably is!
  • Look for the logo: Check whether the company is a member of a recognised trade body such as ABTA or ATOL. You can verify membership of ABTA online, at www.abta.com.
  • If you have been affected by this, or any other type of fraud, report it to Action Fraud by calling 0300 123 2040, or visiting www.actionfraud.police.uk.
February 2018
Phantom Debt Fraud


Action Fraud has recently experienced an increase in the number of calls to members of the public by fraudsters requesting payments for a “phantom” debt. The fraud involves being cold-called by someone purporting to be a debt collector, bailiff or other type of enforcement agent. The fraudster may claim to be working under instruction of a court, business or other body and suggest they are recovering funds for a non-existent debt.


The fraudsters are requesting payment, sometimes by bank transfer and if refused, they threaten to visit homes or workplaces in order to recover the supposed debt that is owed. In some cases, the victim is also threatened with arrest. From the reports Action Fraud has received, this type of fraud is presently occurring throughout the UK.


It is important to recognise that there are key differences between the various entities who seek to settle debts or outstanding fees in England and Wales. These differences range from the type of debt they will enforce to the legal powers they possess. To learn more, please take a look at some of the helpful information and links on the Step Change Debt Charity website; https://www.stepchange.org/debt-info/debt-collection/bailiffs-and-debt-collectors-differences.aspx
 
Protect Yourself
  • Make vigorous checks if you ever get a cold call. Bailiffs for example, should always be able to provide you with a case number and warrant number, along with their name and the court they are calling from; make a note of all details provided to you.
  • If you receive a visit from a bailiff, they must always identify themselves as a Court Bailiff at the earliest possible opportunity. Ask to see their identity card which they must carry to prove who they are, this card shows their photograph and identity number. They will also carry the physical warrant showing the debt and endorsed with a court seal.
  • If you work for a business and receive a call or visit, be sure to speak with your manager or business owner first. Never pay the debts yourself on behalf of the business you work for; some fraudsters have suggested employees make payment suggesting they can then be reimbursed by their employer when in reality the debt is non-existent.
  • Exercise caution believing someone is genuine because you’ve found something on the internet; fraudsters could easily create fake online profiles to make you believe them.
  • Double check with the court, company or public body they claim to work for to confirm whether the call is legitimate; if you use a landline make sure you hear the dialling tone prior to dialling as the caller could still be on the line and you could potentially speak to the fraudster(s) to confirm the non-existent debt. Also be sure to independently search for a telephone number to call; never use a number provided by the caller without carrying out your own research.
  • Do not feel rushed or intimidated to make a decision based on a phone call. Take five and listen to your instincts.
  • If you know you have a debt, keep in regular contact with your creditor and be sure to establish the debt type at the earliest opportunity if you are not aware. This will help you to understand who might be in contact with you regarding any repayments or arrears.
You can report suspicious calls like these to Action Fraud by visiting www.actionfaud.police.uk or by calling 0300 123 2040.
November 2017
Scam warning - Residents are being asked to pay tax due to HM Revenue and Customs (HMRC) in iTunes vouchers.

Dorset Police has been made aware of a scam whereby individuals are being contacted, in a variety of methods, and told they owe an outstanding debt to HMRC.

In one day, 13 reports were made to Dorset Police from residents, primarily in the North and East of the county.

Detective Inspector Neil Wright, Force Volume Crime Unit, said: "I urge residents to be aware of this trend affecting Dorset. Tell your loved ones, your neighbours and your colleagues.

"This is a scam. HMRC will never ask you for iTunes vouchers or anything else similar as payment for unpaid tax.

"If you receive a suspicious call just hang up. Don't engage with these people as it just gives them more opportunities to pull you in."

iTunes gift cards are becoming more popular as a way to collect money from victims because they are easy to redeem and quick to sell on.

You do not need to be in possession of the physical card to redeem the value. Often victims are asked to read out the serial code on the back over the phone which instantly credits their account.

A HMRC spokesperson said: “HMRC takes security extremely seriously. We are aware that some people have received telephone calls from individuals claiming to be from HMRC. We have a well-known brand, which criminals abuse, to add credibility to their scams.

“We recommend if you cannot verify the identity of a caller, do not speak to them. We encourage you to check GOV.UK for information on how to avoid and report scams, recognise genuine HMRC contact and make payments to HMRC.”

If you are suspicious of an email or text claiming to be from HMRC, please send it to phishing@hmrc.gsi.gov.uk so it can be checked.

For information and advice about scams in Dorset, go to the Fraud Alert page of our website - dorset.police.uk/fraud. Scams should be reported to Action Fraud (the national fraud and cyber crime reporting centre) on 0300 123 2040.

Alternatively you can sign up to Action Fraud Alert to receive direct, verified and accurate information about scams and fraud in your area by email, recorded voice and text message.

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January 2017
Message sent by Action Fraud (Action Fraud, Administrator, National)
Payment diversion alert 
Fraudsters are emailing members of the public who are expecting to make a payment for property repairs. The fraudsters will purport to be a tradesman who has recently completed work at the property and use a similar email address to that of the genuine tradesman. They will ask for funds to be transferred via bank transfer. Once payment is made the victims of the scam soon realise they have been deceived when the genuine tradesman requests payment for their services.

Protect yourself
  • Always check the email address is exactly the same as previous correspondence with the genuine contact.
  • For any request of payment via email verify the validity of the request with a phone call to the person who carried out the work.
  • Check the email for spelling and grammar as these signs can indicate that the email is not genuine.
  • Payments via bank transfer offer no financial protection; consider using alternative methods such as a credit card or PayPal which offer protection and an avenue for recompense.
If you believe that you have been a victim of fraud you can report it online
http://www.actionfraud.police.uk/report_fraud or by telephone 0300 123 2040.
 
Aug 2016

People selling their items on online platforms are falling victim to a new type of advance fee fraud. This involves a fraudster, posing as a buyer, sending an email to the seller (victim), agreeing to the full asking price of the item. They state that they are unable to collect the item themselves and will arrange for a courier to pick it up instead.
 
The fraudster then sends a fake payment confirmation email from a different email address, one which falsely purports to be from a payment platform. In the course of the email exchange, the seller/victim is requested to pay the courier fee. Once the payment is made the contact is broken, the item is not picked up and the money paid for the ‘courier’ is gone.
 
An example of the most recent emails received by the victim/seller, from the ‘Buyer’, read:
 
“I want you to consider this a deal as i am willing to pay your full asking price! i actually want to buy it for a family member who is urgently in need of it, i have checked through your posting and i'm fully satisfied with it. Unfortunately, i would not be able to come personally to view/collect, i work offshore as an instructor on a oil rig so i dont have time at all, but like i said i am 100% OK with the advert”

 
Protect Yourself:
  • Be wary when buyers wish to purchase items at the full asking price without viewing them.
  • Check the validity of the payment receipt confirmation
  • Avoid paying an advanced fee if you are a seller; should you choose to use a courier, arrange your own.
  • Check feedback online by searching the associated phone numbers or email addresses of the seller/buyer. Feedback will give you useful information about recent transactions other buyers/sellers have made.
  • If you, or anyone you know, have been affected by this fraud or any other scam, report it to Action Fraud by calling 0300 123 2040 or visiting www.actionfraud.police.uk.
April 2016

Fraudsters are targeting members of the public who are expecting to make a payment for property repairs. The fraudsters, via email, will purport to be a tradesman who has recently completed work at the property and use a similar email address to that of the genuine tradesman. They will ask for funds to be transferred via bank transfer and once payment is made the victims of the fraud soon realise they have been deceived when the genuine tradesman requests payment for their services.


Protect Yourself:
  • Always check the email address is exactly the same as previous correspondence with the genuine contact.
  • For any request of payment via email verify the validity of the request with a phone call to the person who carried out the work.
  • Check the email for spelling and grammar as these signs can indicate that the email is not genuine.
  • Payments via bank transfer offer no financial protection; consider using alternative methods such as a credit card or PayPal which offer some protection and avenue for recompense.
If you believe that you have been a victim of fraud you can report it online at:  http://www.actionfraud.police.uk/report_fraud or by telephone on: 0300 123 2040.
** BOGUS TRADER  ALERT ** April 2016

There have been several incidents recently involving rogue traders trying to sell products and services to people, such as building and maintenance work. They are requesting cash payments for the poor quality work that they carry out and one victim has paid out nearly £7,000 for what they have done. This message is a reminder to follow these tips if someone comes to your front door that you do not know:

- Make sure you ask for identification. You DO NOT have to let them in and they MUST leave if you tell them to.

- If you are suspicious of someone's ID card, never ring the number on the card. Tell them to wait outside, shut the door and ring the genuine number from the telephone book or website.

- If you are interested in what a door-to-door salesman is offering, do not agree to buy anything there and then. Take time to find out about their business. Get two or three quotes from different businesses.

- Contact trading standards or call the Police on 101 if you are unsure about a trader that comes to your door.

online extortion demands  7th march 2016

Action Fraud has received several reports in the last 24 hours from businesses who have been sent online extortion demands from scammers threatening a cyber attack. 

The scammers, who call themselves the “RepKiller Team”, have been sending emails to businesses across the UK demanding payment of between £300-£500 in Bitcoins by a certain date and time. 

If the demands are not met, the team have threatened to launch a cyber attack against the businesses and their reputation by automating hundreds of negative reviews online. 

The emails also claim that once actions have started, they cannot be undone. Although these scammers are currently calling themselves “RepKiller”, it is common for fraudsters to continually change and adopt new tactics – email names can be made and changed easily.

What to do if you receive one of these emails?
  • Whether the attack is attempted or successful, you should report it to Action Fraud on 0300 123 2040 or by using our online reporting tool 
  • Do not pay the demand. There is no guarantee the scammers won’t launch an attack and could encourage further extortion demands in the future.  
  • Retain all the original emails. Should law enforcement investigate, the information contained within the email headers can be used as evidence. 
  • Maintain a timeline of the attack recording all times, type and content of contact.​



​your parcel has been seized scam   February 2016

Fraudsters are sending out virus infected emails that claim a package has been seized by HM Revenue & Customs upon arrival into the United Kingdom. The official looking scam emails claiming to be from Royal Mail contain a link to a document which will install malicious software on your computer designed to steal credentials like account names, email addresses and passwords. 
 
An example email reads:
 
Title: Your parcel has been seized
Royal Mail is sorry to inform you that a package addressed to you was seized by HM Revenue & Customs upon arrival into the United Kingdom.
A close inspection deemed your items as counterfeit and the manufacturers have been notified. If your items are declared genuine then they will be returned back to you with the appropriate custom charges.
You may have been a victim of counterfeit merchandise and the RM Group UK will notify you on how to get your money back. Please review the attached PDF document for more information. 
Document (RM7002137GB).Zip
Please accept our apologies for any inconvenience this may have caused.
 
To help the spread of the virus, the email also says: “you will need to have access to a computer to download and open the Zip file”. If you receive one of these emails, do not click on any links or download any attachments and report it to Action Fraud. 
 
Protect Yourself
  • Royal Mail will never send an email asking for credit card numbers or other personal or confidential information.
  • Royal Mail will never ask customers to enter information on a page that isn’t part of the Royal Mail website.
  • Royal Mail will never include attachments unless the email was solicited by a customer e.g. customer has contacted Royal Mail with an enquiry or has signed up for updates from Royal Mail.
  • Royal Mail have also stressed that they do not receive a person’s email address as part of any home shopping experience.
​

email scam 23rd October 2015

There is email in circulation that appears to have been sent from a legitimate Lancashire Constabulary email address. The email appears to come from ‘Lyn Whitehead’ and is asking the recipient to pay an invoice that is attached to the email.

The email has not been generated from inside the Constabulary or by the Constabulary. This email has not been sent from Lancashire Constabulary. A third party supplier to the Constabulary has had their data breached, as a result of the breach this Lancashire Constabulary email address has been spoofed and used to generate spam to recipients far and wide.

This type of email is commonly referred to as spam, and if you have received it you MUST NOT open it. Instead delete it from your email system to avoid infecting your device.

Protect Yourself: 


 
  • Do not click or open unfamiliar links in emails or on websites
  • Make sure you install and use up-to-date anti-virus software 
  • Have a pop-up blocker running in the background of your web browser
  • If you have opened the attachment and ‘enabled macros’ it is very likely that all your personal data will have been breached. You MUST change all your passwords for personal accounts, including your bank accounts.

If you believe you have become a victim of this get your device checked over by a professional.

If you think you have been a victim of this type of email you should report it to Action Fraud, the UK’s national fraud and cyber crime reporting centre. www.actionfraud.police.uk
 
If you do make a report please provide as much detail as you can about the email and any effects it has had on your computer. Additionally if your Anti-Virus software detects any issues in relation to this email please provide us with the details.
Pension Scam Alert 21 October 2015


The National Fraud Intelligence Bureau (NFIB) has been alerted to a pension scam whereby cold callers continue to target members of the public aged 50 to 60 years old to release and transfer their pension early. Suspected firms who advertise and arrange pensions are offering investments in alternative commodities such as hotel developments or property in Cape Verde, and operate as unregulated collective investment schemes. 

 
Often, the cold calling ‘pension companies’ involved are neither regulated nor qualified to give financial advice and classify themselves as a ‘trustee’, ‘consultant’ or an ‘independent advisor’ and offer exceptionally high return rates for investors.  
 
Some victims have signed documents that authorises a limited company to be set up using their personal details, including utilising a Small Self–Administered Scheme (SSAS). Whilst SSAS accounts and limited companies are essential for legitimate schemes, the fact that victims are unaware that this will happen suggests that the scheme may not have been fully explained to them, increasing the likelihood that there may be an element of fraud involved.
 
Protect yourself:
 
Further advice can be found at:
http://www.fca.org.uk/your-fca/documents/protect-your-pension-pot
http://www.fca.org.uk/consumers/financial-services-products/pensions/protect
http://www.thepensionsregulator.gov.uk/individuals/dangers-of-pension-scams.aspx
 
Ensure that you request that the risks and growth rates are explained and that you fully understand them before transferring your pension
 
Check whether the pension arrangement company is registered with the FCA. Registered companies can be checked using the FCA register online at: https://register.fca.org.uk/ 
 
Remember that if the offer seems too good to be true, then it generally is

Council Tax Scam  21 Oct 2015

Fraudsters have been phoning victims telling them that they have been placed in the wrong council tax bracket for a number of years and are entitled to a rebate. They normally say that this rebate should be worth about £7,000. Once the victim is convinced, the fraudster tells them that in order to receive the rebate they will need to pay an administration fee in advance. The payment they ask for varies between £60–£350. The victim provides the details and makes the payment, but then is no longer able to make contact with the person they spoke to on the phone. When they phone their council about the rebate and the fact that they are in the wrong tax bracket, the council will confirm that they know nothing about it and that they have been contacted by fraudsters.


The fraudsters have mainly been targeting both male and female victims who are aged 60 and over and live in the Sussex area, but it is likely that the fraudsters will also start to target victims in other areas. 
 
Protect Yourself:
  • Never respond to unsolicited phone calls.
  • Your local council won’t ever phone out-of-the-blue to discuss a council tax rebate. If you receive a call of this nature, put the phone down straight away.
  • No legitimate organisation will ask you to pay an advanced fee in order to receive money, so never give them your card details.
  • If you think you have been a victim of fraud, hang up the phone and wait five minutes to clear the line as fraudsters sometimes keep the line open. Then call your bank or card issuer to report the fraud. Where it is possible use a different phone line to make the phone call.
If you believe that you have been a victim of fraud you can report it online http://www.actionfraud.police.uk/report_fraud or by telephone 0300 123 2040
Telephone Scam  6th October 2015


​Members of the public or businesses across Dorset may have received calls from withheld numbers – with the caller claiming to be phoning from Dorset Police offering advertising in Dorset Police magazines and publications.

Dorset Police very rarely calls local businesses to discuss advertising opportunities, but when they do they will provide the caller with a name, contact telephone number and a collar number.

Dorset Police will never call local businesses or members of the public demanding money for advertising. On the rare occasions that businesses advertise with Dorset Police, they will always receive an official invoice.
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